As one of the earliest manufacturers of aerial work platforms to enter the Chinese market, the global aerial work platform brand-Genie has achieved outstanding sales in the Chinese market for more than ten years. This is not only dependent on industry-leading high-quality equipment, another important reason is Genie's excellent after-sales service team helped Genie to win a good reputation and follow-up product orders in the industry.

Genie 360°all-round service is divided into training, on-site service, spare parts support, claim support and technical support. Adhering to the "customer-centric" concept, Genie's high-quality service team ensures the safety of every Genie aerial work platform operator with a professional service spirit. Adhere to strict safety operation training for each operator of aerial work platforms, covering pre-sales, in-sales and after-sales, and Genie has customized different training service modules for customer types, effectively improving customers' operational safety and Hands-on maintenance capabilities. Genie's online operation training "LIFT PRO" helps customers learn and master this course anytime, anywhere. Not only that, this learning platform includes almost all brand equipment exercises, and makes its own contribution to promoting the safe development of the aerial work industry.

Terex Changzhou factory officially opened in 2011, refreshing the largest spare parts warehouse in the Chinese industry, covering more than 90% of the product series, most of the parts are from the US parts warehouse, and the rest are produced locally at the Changzhou factory , To meet the needs of the entire China and Outer Mongolia, and support the needs of Southeast Asia.

Technical support is also an important part of the service. Experienced full-time engineers provide patience and thoughtful service for various types of needs to improve customer satisfaction. Genie first implemented 24/7 on-site support in the industry to quickly respond to customer needs and solve customers' worries. With the rapid increase in the demand for aerial work platforms in the Chinese market, higher requirements have been placed on the response speed of the Genie service team. Genie engineers can often be seen busy at the customer’s job site, and will serve training classrooms and zero The component warehouse is located directly on the construction site, providing a strong guarantee for the safety of on-site operations, and helping customers to minimize downtime and reduce losses as quickly as possible. The movable on-site warehouse can be moved to any location according to the needs of customers, and the service team of Genie will carry out inventory and replenishment every month to ensure that it can meet customer's monthly maintenance needs. The on-site warehouse is placed in a 40-foot large custom-made container, which is divided into three areas in an orderly manner, namely the spare parts warehouse area, the maintenance work area and the engineer office area. The reasonable and safe function area has been highly praised by customers. .

Gini On-site Warehouse

Winning the trust of customers is the cornerstone of the brand's growth, and it is also the way for Genie to lead the way in sales in China. The Genie team has shown great flexibility in the service process, and on the basis of adhering to principles, it can meet the needs of customers to the greatest extent. Genie will continue to follow and carry forward this service system, maintain the position of the best service team in the industry, and become the quality choice in the hearts of customers.